FDA releases report on Diamond Pet Foods

The FDA has issued a list of observations made during an April 20, 2012 inspection of the Diamond Pet Foods plant in Gaston, SC. The sloppiness of how the plant is maintained provides for numerous ways for the food they manufacture to become contaminated. Here’s the bulk of the report:

OBSERVATION 1
All reasonable precautions are not taken to ensure that production procedures do not contribute contamination from any source.
Specifically, no microbiological analysis is conducted or there is no assurance that incoming animal fat will not introduce pathogens into their production and cause contamination of finished product. Also, the firm’s current sampling procedure for animal digest does preclude potential for adulteration after sampling and during storage in warehouse. On 4/13/12, an employee was observed touching in-line filter oil with bare hands.
OBSERVATION 2
Failure to provide hand washing and sanitizing facilities at each location in the plant where needed.
Specifically, there are no facilities for hand washing or hand sanitizing in the production areas where there is direct contact with exposed finished feed/food.
OBSERVATION 3
Failure to maintain equipment, containers and utensils used to convey, hold, and store food in a manner that protects against contamination.
Specifically, paddles conveyor (South or Middle conveyor leading to the screeners going to packaging) were observed to have gouges and cuts, which exhibited feed residues. The damage to the paddles may allow for harborage areas for microorganisms and are difficult to clean and sanitize.
OBSERVATION 4
Failure to maintain equipment so as facilitate cleaning of the equipment.
Specifically, firm utilizes cardboard, duct tape, and other non cleanable surfaces on equipment. These materials were observed to have residues adhering. The foam gaskets around access doors to the bucket elevators were observed in deteriorating condition exhibited an accumulation of feed residues and dust.

Despite Diamond’s touted 151 Quality Checks, according to the report, the Diamond plant is a total mess. And obviously, the things mentioned in the report don’t just happen overnight – deteriorating gaskets, duct tape, lack of cleanliness, etc. With a manufacturing plant in that condition, it only makes sense that this has been an ongoing problem. So, how many people and pets have become ill over the past – who knows how long – as a result of contaminated food manufactured by Diamond?
My guess is that all of the Diamonds plants are a total mess. They still have openings in all three of of them for Quality Control Technicians. But it seems to me they’re going to need a heck of a lot more than a few new technicians to clean things up. They need to overhaul their entire company and learn to walk the talk they display so proudly on their website:

All of us take pride in our work, our departments and our company as a whole. Pride that manifests itself in uncompromising product quality and unsurpassed customer service. Pride that helps our company overcome any short-term obstacles and achieve long-term success.

If the observations made by the FDA inspectors represent Diamond’s “uncompromising product quality,” Diamond needs to take a serious look at how they’re doing things. From what’s in the report, it sounds like there’s plenty of room for improvement. And, I suppose the people and pets who have become sick due to their sloppiness are simply a “short-term obstacle.”

More Information on Diamond Pet Food Recall

Diamond Pet Foods has voluntarily recalled some brands of dry dog and cat food that it manufactured in its Gaston, S.C. facility between December 9, 2011 and April 7, 2012 due to potential Salmonella contamination.

The brands that were recalled on May 4 have not tested positive for Salmonella. The company is recalling certain batches of these brands, however, as a precautionary measure to ensure the safety and well-being of customers and their pets. Consumers should check this website for the production codes and best-before dates on the bags of recalled food, and discontinue feeding it. To learn whether or not the brand of dog or cat food you use is included in the recall, please select it from the list below.

Chicken Soup for the Pet Lover’s Soul Country Value Diamond Diamond Naturals Premium Edge Professional 4Health Taste of the Wild

Apex Kirkland Signature/Kirkland Signature Nature’s Domain Canidae

Information about the May 18, 2012 expanded recall of Diamond Naturals Small Breed Adult Dog Lamb & Rice Formula Dry Food

Diamond Pet Food Recall

UPDATED: CORRECT PRODUCTION CODE INFORMATION

Diamond Naturals Small Breed Adult Dog Lamb & Rice Formula Dry Food Added to Recall

May 18, 2012

Diamond Naturals Small Breed Adult Dog Lamb & Rice Formula samples, 6 pound and 18 pound bag sizes, manufactured on Aug. 26, 2011, have been added to the limited voluntary recall, due to potential exposure to Salmonella. No illnesses have been reported.

The product was distributed in the following states, further distribution through other pet food channels may have occurred:

· Colorado

· Illinois

· Kentucky

· Louisiana

· Michigan

· Minnesota

· Missouri

· Oklahoma

· Pennsylvania

· South Dakota

· Tennessee

· Texas

· Wisconsin

Production Code & Best Before Dates:

DSL0801, 20-Oct-2012 (Product manufactured on Aug 26, 2011 and packaged on Oct. 20, 2011)

DSL0801, 26-Aug-2012

DSL0801, 27-Sept- 2012 (Product manufactured on Aug. 26, 2011 and packaged on Sept. 27, 2011)

DSL0801, 18-Oct- 2012 (Product manufactured on Aug. 26, 2011 and packaged on Oct. 18, 2011)

DSL0801, (Samples)

Pet owners who are unsure if the product they purchased is included in the recall, or who would like replacement product or a refund, may contact Diamond Pet Foods via a toll free call at 1-866-918-8756, Monday through Sunday, 8 am – 6pm EST.

Diamond Pet Foods apologizes for any issues this may have caused pet owners and their pets.

________________________________________________________________________________________________________

UPDATED: CORRECT PRODUCTION CODE INFORMATION

Diamond Pet Foods Expands Voluntary Recall of Dry Pet Food Due to Potential Salmonella Contamination

Batches of the brands manufactured between December 9, 2011 and April 7, 2012 are affected

PLEASE VISIT DIAMONDPETRECALL.COM FOR MORE INFORMATION AND UPDATES.

Consumer Contact: 866-918-8756
Media Contact: 816-255-1974

FOR IMMEDIATE RELEASE – May 5, 2012

Diamond Pet Foods today announced that it is expanding a voluntary recall to include batches of nine brands of dry pet food formulas manufactured between December 9, 2011 and April 7, 2012 due to potential Salmonella contamination.

In April 2012, Diamond Pet Foods initiated three voluntary recalls of Diamond manufactured dry dog food. Although none of the additional products being recalled have tested positive for Salmonella, the company is pulling them from store shelves as a precaution. Diamond Pet Foods is coordinating efforts with federal and state health and regulatory agencies and decided to independently expand the recall to ensure the safety and well-being of customers and their pets.

The company stated: “We have taken corrective actions at our Gaston, S.C., facility and voluntarily expanded the recall out of concern for our customers and their pets.”

Brands included in the recall include:

• Chicken Soup for the Pet Lover’s Soul
• Country Value
• Diamond
• Diamond Naturals
• Premium Edge
• Professional
• 4Health
• Taste of the Wild
  

To determine if their pet food is recalled, consumers should check the production code on their bag. If the code has a “2” or “3” in the 9^th position AND an “X” in the 10^th or 11^th position, the product is affected by the recall. The best-before dates for the recalled products are December 9, 2012 through April 7, 2013.

The following graphic is an example of how to read the production code and best before date:

The recall affects only products distributed in the following U.S. states and Canada. Further distribution through other pet food channels may have occurred.

• Alabama
• Florida
• Georgia
• Indiana
• Kentucky
• Massachusetts
• Maryland
• Michigan
• Mississippi
• New York
• North Carolina
• Ohio
• Pennsylvania
• South Carolina
• Tennessee
• Virginia
• Canada

The Kirkland Signature products included in the recall include:

• Kirkland Signature Super Premium Adult Dog Lamb, Rice & Vegetable Formula (Best Before December 9, 2012 through January 31, 2013)
• Kirkland Signature Super Premium Adult Dog Chicken, Rice & Vegetable Formula (Best Before December 9, 2012 through January 31, 2013)
• Kirkland Signature Super Premium Mature Dog Chicken, Rice & Egg Formula (Best Before December 9, 2012 through January 31, 2013)
• Kirkland Signature Super Premium Healthy Weight Dog Formulated with Chicken & Vegetables (Best Before December 9, 2012 through January 31, 2013)
• Kirkland Signature Super Premium Maintenance Cat Chicken & Rice Formula (Best Before December 9, 2012 through January 31, 2013)
• Kirkland Signature Super Premium Healthy Weight Cat Formula (December 9, 2012 through January 31, 2013)
• Kirkland Signature Nature’s Domain Salmon Meal & Sweet Potato Formula for Dogs (December 9, 2012 through January 31, 2013)

To determine if their pet food is recalled, consumers should check the production code on their bag. If the code has both a “3” in the 9^th position AND an “X” in the 11^th position, the product is affected by the recall. The best-before dates for the recalled products are December 9, 2012 through January 31, 2013.

UPDATE:

For Kirkland Signature product sold in Taiwan, if the best-before dates fall between June 9, 2012 and July 31, 2012, the bag is affected. The same production code elements apply to the recalled products.

The recall affects only products distributed in the following U.S. states, Puerto Rico and Canadian provinces:

• Alabama
• Connecticut
• Delaware
• Florida
• Georgia
• Maryland
• Massachusetts
• New Brunswick, Canada
• New Hampshire
• New Jersey
• New York
• Newfoundland, Canada
• North Carolina
• Nova Scotia, Canada
• Ontario, Canada
• Pennsylvania
• Quebec, Canada
• South Carolina
• Tennessee
• Vermont
• Virginia
• Puerto Rico

Diamond Pet Foods apologizes for any issues this may cause consumers and their pets. Pet owners who are unsure if the product they purchased is included in the recall, or who would like replacement product or a refund, may contact Diamond Pet Foods via a toll free call at 1-866-918-8756, Monday through Sunday, 8 a.m. – 6 p.m. EST. Consumers may also go to a special website, diamondpetrecall.com, for more information. The company is working with distributors and retailers to ensure all affected product is removed from shelves.

Pets with Salmonella infections may have decreased appetite, fever and abdominal pain. If left untreated, pets may be lethargic and have diarrhea or bloody diarrhea, fever and vomiting. Infected but otherwise healthy pets can be carriers and infect other animals or humans. If your pet has consumed the recalled product and has these symptoms, please contact your veterinarian.

Individuals handling dry pet food can become infected with Salmonella, especially if they have not thoroughly washed their hands after having contact with surfaces exposed to this product. People who believe they may have been exposed to Salmonella should monitor themselves for some or all of the following symptoms: nausea, vomiting, diarrhea or bloody diarrhea, abdominal cramping and fever. According to the Centers for Disease Control, people who are more likely to be affected by Salmonella include infants, children younger than 5 years old, organ transplant patients, people with HIV/AIDS and people receiving treatment for cancer. The U.S. Centers for Disease Control (CDC) have received a limited number of reports of salmonellosis, the illness caused by Salmonella. We are working with the CDC, but due to patient confidentiality, we cannot comment further.

Chicken Jerkey Treat Recall

Very important chicken jerkey recall information. Please take the time to read this.

Nearly 1,000 dogs now sick from jerky treats, FDA reports say

Nearly 1,000 dogs reportedly have been sickened by chicken jerky pet treats from China, according to a new tally of complaints from worried owners and veterinarians submitted to federal health officials.

The Food and Drug Administration has logged some 900 reports of illnesses and deaths since November, when it warned owners about continued problems with the products known variously as chicken jerky strips, treats and nuggets, a spokeswoman said.

Back then, the agency already had heard from 70 owners about problems ranging from vomiting and diarrhea to kidney failure and other serious ailments after animals reportedly consumed the treats.

 

Since then, complaints have mounted steadily, putting growing pressure on the FDA to solve the problem.

The agency sent inspectors earlier this year to Chinese plants that make the jerky treats, two Ohio lawmakers previously told msnbc.com. No results of those inspections are yet available, FDA spokeswoman Tamara Ward said Monday.

Despite repeated tests since 2007, FDA scientists have been unable to detect any toxin responsible for the animal illnesses, officials said. The agency has asked certain pet owners to send in samples of suspect treats along with their animals' veterinary records.

Three top brands of chicken jerky treats were among those most recently cited by pet owners and veterinarians in complaints of harm, FDA records obtained by msnbc.com showed. They included Waggin’ Train and Canyon Creek Ranch brands produced by Nestle Purina PetCare Co., and Milo’s Kitchen Home-style Dog Treats, produced by the Del Monte Corp.

Import data compiled by the firm ImportGenius showed that Waggin' Train and Canyon Creek Ranch treats are produced and supplied by JOC Great Wall Corp. Ltd. of Nanjing, China.

Both manufacturers have insisted their chicken jerky treats are sound and that any illnesses are unrelated to the products.

But representatives from Milo’s Kitchen confirmed that the firm has paid at least one owner who complained about a sick dog $100 in exchange for a release of all liability.

The company examined treats submitted by the pet owner and reviewed veterinary records for the animal, according to Joanna DiNizio, a spokeswoman for the firm.

“Following the evaluation, the veterinarian consultant concluded the symptoms experienced by the pet were not related to consuming Milo’s Kitchen chicken jerky treats,” DiNizio said in an email statement.

The dog owner has declined to be identified, but Milo’s representatives said they provided the $100 as a “goodwill gesture” and asked that the consumer sign a “standard release form.” Firm officials said such arrangements are conducted on a case-by-case basis and they declined to confirm how many similar agreements are in place.

A spokesman for Waggin' Train, Bill Salzman, said last month that the firm also negotiates agreements with complaining pet owners individually.

Such signed agreements do legally absolve firms of future claims, said Ron Simon, a Texas food safety lawyer.

“What the company is up to is to try to assuage consumer complaints without accepting liability,” said Simon.

However, he noted that in most states, pets, no matter how precious, are regarded as property with little change of recovering damages beyond the animal’s literal worth. Most lawyers probably wouldn’t accept such a case, he added.

“You don’t get mental anguish,” he added.

That’s outrageous to pet owners who believe their animals were harmed or killed by contaminated jerky treats.

Robin Pierre, 50, of Pine Bush, N.Y., contends that Waggin’ Train chicken jerky treats were responsible for the sudden death last fall of her previously healthy 2-year-old pug, Bella, who developed kidney failure.

"Right now the laws are protecting the rights of these manufacturers and we as victims/consumers have none," Pierre wrote in an email to msnbc.com.

Pierre is the founder of a petition to ban the jerky treats which now has logged more than 10,445 signatures.

FDA officials have said companies are free to recall the treats at any time but regulations do not allow for products to be removed based on complaints alone.

 

Pet owners can submit complaints to the FDA's safety reporting portal.

 

More chicken jerky treat news:

• FDA inspectors probe pet treats in China
• 3 big brands may be tied to chicken jerky illness in dogs, FDA records show
• More dogs sick as FDA steps up scrutiny of chicken jerky pet treats
• Chicken jerky treats linked to mystery illnesses in dogs
• VIDEO: Dog owner claims treats killed his dog

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